Frequently Asked Questions
ConveyCommunicator FAQ
What is ConveyCommunicator?
ConveyCommunicator is a comprehensive communication and language translation platform designed for emergency response and 911 call centers. It enables seamless, real-time translation, transcription, and communication tools to support responders in handling calls across language barriers effectively. It is an over the top solution that can also be embedded into other software applications, like RapidSOS or CAD and call handling solutions.
Who uses ConveyCommunicator?
ConveyCommunicator is tailored for 911 call centers and public safety organizations that need reliable tools to communicate with non-English-speaking callers quickly and accurately.
When is ConveyCommunicator needed?
ConveyCommunicator is essential anytime a language barrier might impede emergency response. It ensures that responders can understand and assist callers, regardless of language, reducing response times and enhancing the safety of both callers and responders.
Where can ConveyCommunicator be used?
ConveyCommunicator integrates directly into emergency response environments, whether in local, county, or state 911 call centers. The platform is flexible, allowing teams to incorporate it into existing systems with minimal disruption.
Why choose ConveyCommunicator?
ConveyCommunicator empowers emergency responders by eliminating language barriers, enhancing communication clarity, and improving overall service quality for non-English-speaking communities. It enables quicker, safer responses by providing real-time language tools, AI conversation summarization and insights, keyword alerts for automated workflows, sentiment analysis that support decision-making in critical moments, and more!
How can I get ConveyCommunicator?
You can request a demo of ConveyCommunicator. Our team will guide you through the process and answer any questions you have to get started.
How long does it take to get up and running on ConveyCommunicator?
Typically about 30 days. This includes onboarding, account setup, training (using a "train the trainer" approach), and going live. Your designated trainer(s) will be equipped to train others on your team.
How much does it cost?
Pricing for ConveyCommunicator is tailored to your organization’s needs, including the number of seats and required features. To get an accurate quote, we recommend requesting a demo or contacting us for a personalized consultation.
Is ConveyCommunicator secure?
Yes, ConveyCommunicator utilizes end-to-end encryption to protect all data during transmission, ensuring that sensitive information remains secure and private.
Where is data stored?
ConveyCommunicator uses AWS GovCloud for secure cloud storage, ensuring compliance with government regulations and providing a highly reliable infrastructure for emergency response systems.
Is the platform compliant with industry standards?
Yes, ConveyCommunicator is designed to meet strict security and compliance standards, including those required for public safety and emergency response systems.
How many languages does ConveyCommunicator support?
ConveyCommunicator supports over 175 languages.
How does the video streaming feature work?
Our platform allows video streaming from callers to 911, supporting up to four participants and anonymous sharing with responders in the field. Closed caption of the transcription is displayed on the screen in English if the caller is speaking a foreign language.
What is the AI Summarization feature in ConveyCommunicator?
The AI Summarization feature creates a quick summary of the entire conversation, highlighting key information and insights. This provides responders with an efficient reference, allowing them to quickly grasp the most critical details from the call without needing to review the entire transcript.
How does AI Summarization help call takers?
It streamlines decision-making by offering a concise overview of the conversation, saving time and ensuring that essential details are easily accessible during emergencies. It is also a quick-reference for supervisors.
Can I access human interpreters through the platform?
Yes, our ConveyConnect human interpretation service is easily accessible in the platform at the click of a button. It provides fast access to live human interpreters, connecting in less than 10 seconds on average for immediate support in any language.
What is the location request feature?
The location request feature allows for precise real-time location tracking, including 3D mapping and height above terrain, to pinpoint the caller’s exact position.
How does sentiment analysis help with 911 calls?
Sentiment analysis evaluates the emotional tone of a call, helping call takers assess the urgency and stress level of the situation to prioritize responses.
What is keyword alerting?
Keyword Alerting scans conversations for critical words (e.g., "gun," "bomb") and notifies responders. Additionally, it triggers workflows to streamline emergency response, ensuring that the right resources are deployed quickly and effectively based on the situation.
What if I only need some of the features, not all of them?
You're in luck, we have different package tiers based on our most common feature requests and budgets. Our sales team can guide you through the feature bundles.
Can we upgrade our services as our needs grow?
Yes, we offer a Premium bundle that provides enhanced features for organizations looking to expand their capabilities.
ConveyConnect FAQ
What is ConveyConnect?
ConveyConnect is a real-time human language interpretation service that connects users with live interpreters across more than 175 languages. It’s designed to overcome language barriers in settings where clear communication is essential, such as call centers or in the field. With both phone and mobile app options, ConveyConnect enables on-demand interpretation to support language needs whenever, wherever.
Who uses ConveyConnect?
ConveyConnect was originally designed to serve 911 call centers, police, fire, EMS, and other public safety agencies, where rapid access to interpreters is critical. While it remains a leading solution in emergency response, ConveyConnect is now also used across industries like healthcare, education, construction, and more, supporting both call centers and in-the-field teams wherever clear communication is essential.
When is ConveyConnect needed?
ConveyConnect is essential whenever a language barrier could hinder clear and effective communication. It ensures that our non-English speaking community members can communicate quickly and accurately across languages, improving outcomes.
Where can ConveyConnect be used?
ConveyConnect can be used anywhere language barriers might impact communication and can be accessed over the phone or through a mobile application.
For example, it enables on-demand access to interpreters, including ASL video interpretation, at front desks or reception areas to assist walk-in clients or patients. In the field, first responders can use ConveyConnect to ask critical medical questions and provide urgent care instructions in the caller's language. It’s also invaluable in call centers, where teams need to quickly and accurately communicate with non-English speakers. With its flexibility, ConveyConnect ensures clear communication whenever and wherever it’s needed.
Why choose ConveyConnect?
ConveyConnect offers the fastest connection times in the industry, with live interpreters typically on the line in under 10 seconds. Our reliable network of professionally trained interpreters is always on ready, behind a screen and under a headset, ensuring quick, accurate communication. Available via phone or mobile app, ConveyConnect provides seamless language support wherever you need it.
Why is better than other legacy language interpretation phone services?
Yes, ConveyConnect offers several advantages over traditional language interpretation services. Unlike legacy systems, which often have longer wait times and limited access to interpreters, ConveyConnect provides the fastest connection times in the industry.
Plus, we have exciting innovative features on the way, including chat/text across languages, live transcription of non-English conversations between the interpreter and caller, and more to come. Ask us what's on the roadmap!
How can I get ConveyConnect?
You can get ConveyConnect tailored to your needs—whether a la carte for your call center, as a mobile app for in-the-field use, or a hybrid solution combining both. It can be seamlessly integrated into ConveyCommunicator or your existing call handling software with a quick-dial button, or used as a standalone service. To get started, request a demo through our website or contact us today. We’ll help you find the best solution and guide you through the setup process.
How long does it take to get up and running with ConveyConnect?
Getting up and running with ConveyConnect is quick and easy. Most setups can be completed in just a few days. Our team will work with you to customize the service to your needs, including shortcuts to your most frequent languages, quick-dial buttons so you don't have to manually dial the number or enter your pin, and any necessary integrations.
How much does ConveyConnect cost?
ConveyConnect is available through a monthly or annual subscription based on the number of minutes or calls you expect to use. We will review past usage of your current language service, if available, to help tailor the quote to your organization's needs. For specific pricing, please contact our team.
ConveyAlert FAQ
What is ConveyAlert?
ConveyAlert is a mass messaging platform that enables emergency response teams, public safety organizations, and other agencies to send critical alerts to their communities in multiple languages. It provides real-time language personalization and allows segmentation by location and preferences, ensuring messages are received and understood by the right audience.
Who uses ConveyAlert?
ConveyAlert is designed for emergency response teams, public safety agencies, government, and other organizations that need to communicate quickly and effectively with diverse audiences. Whether it’s a natural disaster, public safety alert, or community announcement, ConveyAlert ensures that no one is left out.
When is ConveyAlert needed?
ConveyAlert is essential in situations where timely, accurate communication can save lives or prevent confusion. This includes emergencies like severe weather events, active shooter incidents, evacuation notices, or even non-urgent community updates that require reaching a multilingual audience.
Where can ConveyAlert be used?
ConveyAlert can be used wherever large-scale, multilingual communication is required via mass text messaging (SMS/MMS). It’s ideal for cities, counties, and public safety organizations that serve diverse populations, ensuring important messages reach recipients in their preferred language.
Why choose ConveyAlert?
ConveyAlert stands out for its unique ability to provide real-time, automated language translation and personalization. Messages are delivered in the recipient's preferred language, increasing accessibility and engagement. The platform is both cost-efficient and user-friendly, with seamless integration capabilities that make it easy to deploy and manage during critical moments.
How exactly does ConveyAlert work?
It’s simple! The user (agency) types a message in English and selects which segments of their contact list to send it to. The message is then automatically translated in-flight and delivered to recipients in their native language.
How can I get ConveyAlert?
You can get ConveyAlert tailored to your needs. To learn more or schedule a demo, visit our website or contact our team. We’ll help you customize a solution tailored to your organization’s requirements.
Text-to-911 FAQ
What is Text-to-911?
Text-to-911 is a cloud-based TCC (Text Communication Center) service delivered over-the-top, allowing individuals to send text messages to 911 dispatch centers in emergency situations. This service provides a critical communication channel for those who are unable to make voice calls and integrates seamlessly with language translation, ensuring non-English speakers can communicate effectively with emergency responders in real-time.
Who uses Text-to-911?
Text-to-911 is used by 911 call centers, including PSAPs (Public Safety Answering Points) and ECCs (Emergency Communication Centers). It provides a critical communication tool for individuals who are deaf, hard of hearing, or in situations where making a voice call is unsafe or not possible.
When is Text-to-911 needed?
Text-to-911 is needed when voice communication is not possible, such as in situations where a person is unable to make a phone call due to hearing impairments, speech difficulties, or safety concerns (e.g., during a home invasion). It ensures that emergency help can still be reached through text messaging.
How does Text-to-911 work?
Text-to-911 is a next-gen, cloud-based service delivered over-the-top. It allows individuals to send text messages to 911 dispatch centers, where they are prioritized and routed to the appropriate responders. The service also includes integrated language translation, enabling seamless communication with non-English speakers in real-time during emergencies.
Why choose Text-to-911?
Text-to-911 provides a critical communication channel when voice calls aren’t an option. It is especially valuable for people with hearing or speech impairments and for situations where speaking may compromise safety. Additionally, the integration of language translation ensures that everyone can access emergency services, no matter their language.
How can I get Text-to-911?
To implement Text-to-911, you can reach out to our team to schedule a consultation. We’ll guide you through the setup process, ensuring integration with your existing system.