ConveyCommunicator: Bridging the Language Gap in 911

Eliminate communication obstacles and engage seamlessly across more than 175 languages through text and chat, utilizing instant translation to ensure that every message is accurately conveyed and understood.

This feature empowers 911 call centers to bridge language gaps effortlessly, facilitating clear and effective communication in real-time, regardless of the linguistic diversity of the callers. By providing instant translation services, we enable call takers to focus on the urgency of the situation without being hindered by language differences, ensuring that critical information is exchanged swiftly and accurately.

Streaming Video

Live video streaming from callers to 911 is a groundbreaking feature that enhances the ability of emergency services to respond effectively and efficiently. This feature supports up to 4 participants, allowing multiple individuals to join the video call simultaneously, which can be crucial in situations where different perspectives or additional information is needed. The platform ensures privacy and security by enabling anonymous sharing of the video feed with first responders and authorized personnel only, safeguarding the identities of those involved.

Furthermore, the multi-cast video capability allows the live stream to be broadcast to any location, ensuring that the necessary parties, regardless of their geographical position, can access the visual information in real-time. This comprehensive video streaming service not only aids in providing a clearer understanding of the emergency situation but also facilitates quicker and more informed decision-making, ultimately improving the overall response and potentially saving lives.

Location Request

Locate individuals with pinpoint accuracy in real time and in 3D, capturing not only their precise geographical position but also the height above terrain, which is crucial for understanding the exact location in complex environments such as multi-story buildings or rugged landscapes.

This advanced capability allows emergency responders to have a comprehensive view of the situation, enabling them to plan and execute their response with greater precision and efficiency. By providing detailed spatial information, this feature ensures that help can be directed to the exact spot where it is needed most, reducing response times and potentially saving lives in critical situations.

Human Interpreters

Experience reliable and rapid access to ConveyConnect, our over-the-phone human interpreter service, designed to connect you with a professional interpreter in less than 10 seconds. This swift connection time ensures that language barriers are minimized, allowing emergency call takers to quickly engage with callers in their native language.

By providing immediate access to skilled interpreters, ConveyConnect facilitates clear and effective communication, which is crucial in emergency situations where every moment is vital. This service is an essential component of our comprehensive language support platform, ensuring that no call is delayed due to language differences, and enabling emergency responders to focus on delivering timely and accurate assistance.

Transcription & Translation

Facilitate effective and seamless communication in real time between callers and emergency personnel, ensuring that language differences do not impede the exchange of crucial information. This capability allows for the immediate translation and interpretation of conversations, enabling emergency responders to understand and respond to the needs of callers accurately and swiftly, regardless of the language spoken. By bridging language gaps, this service ensures that all individuals, regardless of their linguistic background, receive the timely and appropriate assistance they require during critical situations.

ASL Interpretation

Integrated live ASL interpretation is a vital feature that ensures deaf and hard-of-hearing individuals can fully engage in emergency situations through the use of professional sign language interpreters. This service is designed to break down communication barriers that often prevent these individuals from accessing critical emergency services.

By providing real-time interpretation, it fosters inclusivity and ensures that everyone, regardless of their hearing ability, can communicate effectively with 911 operators. This not only enhances the accessibility of emergency services but also empowers deaf and hard-of-hearing individuals to convey their needs and receive the appropriate assistance without delay.

The integration of ASL interpretation into the ConveyCommunicator platform underscores our commitment to inclusivity and equal access, ensuring that no one is left behind in times of crisis.

Sentiment Analysis

Analyze 911 calls meticulously to evaluate the emotional tone and mood of the caller, providing a deeper understanding of the urgency, stress level, and overall sentiment of the situation in real time. This analysis involves sophisticated algorithms that detect subtle nuances in the caller's voice, such as changes in pitch, volume, and speed, which can indicate heightened emotions or distress.

By capturing these emotional cues, emergency responders can prioritize calls based on the severity of the situation, ensuring that the most critical cases receive immediate attention. Additionally, this real-time sentiment analysis aids in tailoring the response approach, allowing operators to communicate more empathetically and effectively with callers, ultimately enhancing the overall efficiency and effectiveness of emergency services.

Keyword Alerting

Automatically scan conversations for critical keywords, such as "gun," "bomb," "hostage," "fire," and other potentially dangerous terms, to trigger alerts that ensure appropriate and immediate responses from emergency personnel. This advanced feature employs sophisticated algorithms to continuously monitor and analyze the dialogue in real-time, identifying any mention of high-risk words or phrases that could indicate a serious threat or emergency situation.

By doing so, it enables 911 operators to prioritize these calls and mobilize the necessary resources swiftly, ensuring that the most urgent cases receive the attention they require without delay. This proactive approach not only enhances the safety and security of the community but also empowers emergency responders to act decisively and effectively in critical moments.

AI Summarization & Insights

The AI Summary feature in ConveyCommunicator revolutionizes how 911 centers handle emergency communications. By leveraging advanced artificial intelligence, it extracts critical details from phone and text interactions, condensing them into concise, easy-to-read bullet-point summaries. Essential information such as the caller's name, phone number, type of emergency (Medical, Fire, Police), and key incident details are systematically highlighted, ensuring that nothing vital is overlooked. 

This feature offers immense value to call takers, dispatchers, and supervisors alike. For call takers, it streamlines data collection, reducing the cognitive load and allowing them to focus on assisting the caller effectively. Dispatchers benefit from immediate access to organized summaries, enabling quicker and more precise resource allocation. Supervisors can leverage these summaries for better tracking of incidents, performance reviews, and audit trails. Additionally, the archive function ensures that key call details are always available for future reference or legal documentation. 

AI Summarization and Insights transforms chaotic, high-pressure emergency situations into manageable, well-documented events. By enhancing clarity and accuracy, it empowers emergency response teams to act decisively and maintain a higher standard of service, ultimately saving more lives.